Refund & Return Policy
& Return Policy
At The Clarke Family, we aim to manage returns and refunds in a clear, consistent, and transparent way. This policy explains when returns are accepted, how refunds are handled, and which conditions apply. By placing an order, customers confirm that they agree to the terms outlined below.
Return Eligibility
Return requests can only be submitted after the order has been successfully delivered.
Customers must submit a return request within 30 days from the delivery date. Once the request has been approved, the item must be shipped back within an additional 30 days.
All returns must be sent to the original fulfillment location, which is the supplier facility used by The Clarke Family.
All costs related to returning an item — including international shipping fees, customs duties, taxes, and handling charges — are the responsibility of the customer.
Returned items must meet the following requirements:
- Items must be unused, unworn, unwashed, and undamaged
- Products must be returned in their original condition
- All original tags must still be attached
- Trying on items for fit is allowed, but extended use is not
- Orders placed with the intention of returning multiple sizes are not permitted
By completing a purchase, customers explicitly acknowledge that all associated returning costs are non-refundable.
Return Guarantee
The Clarke Family offers a full return guarantee for unused items that meet all conditions outlined in this policy.
Defective or Faulty Products
The Clarke Family provides a full guarantee on products with confirmed manufacturing defects.
Defective items may be eligible for a full refund or replacement, depending on customer preference, after verification by our support team.
Return Process
To initiate a return, customers must:
- Submit a return request via email at Support@theclarkefamily.us within 30 days of receiving the item
- Wait for approval and receive the return address of our fulfillment partner
- Ship the item at their own expense, including all customs-related charges
- Use a trackable shipping method for the return
Returns without valid tracking confirmation showing delivery to our facility cannot be processed and will not qualify for a refund.
Refund Processing
Once the returned item has been received and inspected, refunds will be processed within 15 days.
Refunds will be issued via the original payment method used at checkout.
Any applicable deductions, including the restocking fee, will be applied before the refund is completed.
Liability Disclaimer
The Clarke Family is not responsible for lost or delayed return shipments once tracking confirms delivery to the provided return address.
Customers are responsible for ensuring that the shipping address entered at checkout is correct. Any errors must be reported within 24 hours of placing the order.
Contact Information
For questions regarding returns or refunds, please contact:
By placing an order with The Clarke Family, customers confirm that they have read, understood, and agreed to this Return & Refund Policy, including all provisions regarding restocking fees, international returns, Final Sale exclusions, and dispute limitations.